Frequently asked questions
Are your products handmade or made-to-order?
Our products are made-to-order and carefully prepared to ensure freshness and quality.
What is your processing time?
Orders typically process within 3–7 business days before shipping.
Do you accept returns or exchanges?
For hygiene and safety reasons, we do not accept returns on opened or used cosmetic products. Please contact us if there is an issue with your order
Are your products cruelty-free?
Yes, our products are cruelty-free and never tested on animals.
What ingredients do you use?
Ingredient lists are provided on each product listing. Please review carefully if you have sensitivities.
Do you offer bundles or sets?
Yes! We offer curated lip sets and ritual collections designed to elevate your routine.
Are your products safe for sensitive skin?
Our products are made with quality ingredients, but we recommend a patch test before full use.
How can I contact you?
You can reach us through Etsy messages or via our website contact page.